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Location Manager - New Smyrna Beach

Maycom, LLC, is a Sprint Preferred Retailer committed to providing Sprint customers superior customer service. We are seeking a highly self motivated individual for our Location Manager position at our location in New Smyrna Beach, FL.
The Location Manager is an exceptionally dynamic and sales driven individual who can take their team to the next level by creating an environment for others to succeed. The Location Manager motivates and drives their team in meeting strategic business targets and sales objectives while providing the highest level of customer service. The Location Manager is responsible for managing all aspects of store operations including supervising everything from sales to operations, inventory management and loss prevention, and updating and maintaining planograms. In being responsible for the stores success, the Location Manager achieves the sales objectives through inside sales, outside networking, and targeted outbound calls to potential customers.
Job Description:
Directs, supervises, and coordinates activities involved in assigned store as directed by District Manager. Ensures that all sales transactions, reporting requirements, and administrative tasks are completed in a timely manner.
Areas of responsibility/duties include but are not limited to:
o Greet customer on sales floor, determine the need, and then direct them to team member.
o Achieve customer satisfaction standards by maximizing the customer's experience and the store's revenue by managing the process of direct selling to customers.
o Meet required scorecard metrics.
o Train and develop all sales associates to ensure consistency and that staff is knowledgeable and capable of meeting store goals. Attend training meetings or training conference calls as directed by District Manager.
o Prepare a daily/weekly/monthly sales plan to meet and exceed store and individual sales goals.
o Supervise subordinates to ensure accurate and timely completion of any required activities to meet company compliance.
o Strong time management skills through successfully completing all requirements of the position, including but not limited to: proper store/staff scheduling, completing proper paperwork within timeframes given, completing scheduled inventories properly, etc.
o Inspect premises of assigned store to ensure adequate security exists, physical facilities comply with safety ordinances, and the store is neat and clean.
o Open and close store according to company policy and guidelines, including but not limited to running reports and completing deposits.
o Display leadership and professionalism at all times through using creative ways to motivate sales staff to meet and exceed store/company sales objectives.
o Coordinate sales and promotional activities of staff, and increasing sales and profitability of the store.
o Complete store inventory count on a weekly basis per operating procedures.
o Display merchandise in the store based on approved planogram with current promotional materials and products in accordance with company guidelines.
o Have a strong working knowledge and enforcement of company policies and procedures and direct compliance of associates through strong knowledge of company intranet that provides the most updated materials.
o Diffuse customer escalations promptly and with the utmost professionalism, effectively and properly.
o Utilize effective scheduling (ensuring proper coverage of the store to cover absences, lunch breaks, training of associates, etc), to maximize productivity and profitability.
o Hold employees accountable for meeting minimum expectations regarding attendance, production, product knowledge, etc.
o Consult with DM and Human Resources regarding personnel issues.
o Demonstrate ability to successfully implement Business to Business (B2B) sales for self/subordinates/store effectively.
o Provide adequate development of team members to meet company's internal focus on internal development.
o Perform other duties and responsibilities as deemed appropriate by Maycom Management.
Compensation &
Benefits:
Full time salaried position with a very competitive bonus compensation plan.
Benefits/Compensation:
Maycom offers a flexible Healthcare package that gives you the choice to choose the benefits that best suit your personal needs:
o Medical Insurance (two plans to choose from)
o Dental Insurance
o Vision Insurance
o Life and Accident Death & Dismemberment Insurance
o Long-Term Disability
o Employee Assistance Plan
o Employee Discount on Wireless Service
o 401K
Eligible employees may participate in our company's full benefit package, subject to the terms, conditions and limitations.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required;
o Education/
Experience:
High School Diploma or GED with one or more year's management experience in a retail environment or equivalent combination of education and experience.
o Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write and review routine contracts and correspondence. Ability to speak professionally and effectively with customers and associates.
o Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or verbal form. Ability to deal with customer complaints. Follow instructions, read, and interpret documents for operating, training and disseminating to other associates.
o Hours of Work and Supervision: This position is based on a schedule set by the District Manager, working at least 45-50 hours per week, Monday - Friday, with one Saturday per month. Schedules may be adjusted to meet the immediate needs of the location.





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