Customer Service Representative
New Smyrna Beach Utilities New Smyrna Beach Utilities New Smyrna Beach, FL New Smyrna Beach, FL Full-time Full-time From $19.
03 an hour From $19.
03 an hour 19 hours ago 19 hours ago 19 hours ago Job Summary This position is responsible for assisting customers by analyzing accounts and maintaining records; receives requests for and processes connections and disconnections on existing services for commercial and residential.
Work also includes calculating deposits for commercial and residential accounts, granting extensions, creating letters of credit, and preparing work orders.
Essential Duties and Responsibilities Serves as primary contact to answer, screen, research, inform, advise, record, process, and follow-up all customer requests efficiently and expeditiously as received by phone, mail, or personally from citizens and agencies.
Investigates customer accounts when there is a suspected error.
Opens new utility accounts and calculates utility deposit requirement.
Reprints bills as needed for customers.
Substitutes for cashier and covers receptionist area as needed.
Maintains an accurate account of work orders given to field employees; maintains service files.
Explains departmental policy and pertinent rules and regulations to the public via personal contact, email, fax, or by telephone conversation; explains rates and types of service.
Makes decisions regarding resolution of delinquent accounts.
Processes daily cut-off and reconnection orders.
Transfers final billed delinquent account balances to current accounts within the system.
Follows up on bankruptcy and estate claims.
Monitors overdue deposits, and payment arrangements and follows through in accordance with collections process.
Processes charge offs to collection agency.
Education and Experience High School Diploma/GED required.
A minimum of two years of customer service experience required; customer service experience in the utility industrypreferred.
Other Qualifications Ability to work flexible hours, as required.
Physical Demands While performing the duties of this position, the employee is regularly required to sit.
The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Job Type:
Full-time Pay:
From $19.
03 per hour
Benefits:
401(k) 401(k) matching Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Schedule:
8 hour shift
Experience:
Customer service:
2 years (Required) Utility Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
03 an hour From $19.
03 an hour 19 hours ago 19 hours ago 19 hours ago Job Summary This position is responsible for assisting customers by analyzing accounts and maintaining records; receives requests for and processes connections and disconnections on existing services for commercial and residential.
Work also includes calculating deposits for commercial and residential accounts, granting extensions, creating letters of credit, and preparing work orders.
Essential Duties and Responsibilities Serves as primary contact to answer, screen, research, inform, advise, record, process, and follow-up all customer requests efficiently and expeditiously as received by phone, mail, or personally from citizens and agencies.
Investigates customer accounts when there is a suspected error.
Opens new utility accounts and calculates utility deposit requirement.
Reprints bills as needed for customers.
Substitutes for cashier and covers receptionist area as needed.
Maintains an accurate account of work orders given to field employees; maintains service files.
Explains departmental policy and pertinent rules and regulations to the public via personal contact, email, fax, or by telephone conversation; explains rates and types of service.
Makes decisions regarding resolution of delinquent accounts.
Processes daily cut-off and reconnection orders.
Transfers final billed delinquent account balances to current accounts within the system.
Follows up on bankruptcy and estate claims.
Monitors overdue deposits, and payment arrangements and follows through in accordance with collections process.
Processes charge offs to collection agency.
Education and Experience High School Diploma/GED required.
A minimum of two years of customer service experience required; customer service experience in the utility industrypreferred.
Other Qualifications Ability to work flexible hours, as required.
Physical Demands While performing the duties of this position, the employee is regularly required to sit.
The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Job Type:
Full-time Pay:
From $19.
03 per hour
Benefits:
401(k) 401(k) matching Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Schedule:
8 hour shift
Experience:
Customer service:
2 years (Required) Utility Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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