CSR - Customer Service Representative
New Smyrna Beach, FL New Smyrna Beach, FL Full-time Full-time $16 - $25 an hour $16 - $25 an hour 19 hours ago 19 hours ago 19 hours ago We are looking for a customer-oriented service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proficient in macOS Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type:
Full-time Pay:
$16.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Experience level:
4 years Shift:
10 hour shift 8 hour shift Day shift Weekly day range:
Monday to Friday Weekend availability Work setting:
In-person
Experience:
Customer service:
4 years (Required) Computer skills:
4 years (Required) Dispatching:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proficient in macOS Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type:
Full-time Pay:
$16.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Experience level:
4 years Shift:
10 hour shift 8 hour shift Day shift Weekly day range:
Monday to Friday Weekend availability Work setting:
In-person
Experience:
Customer service:
4 years (Required) Computer skills:
4 years (Required) Dispatching:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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